Reset forgotten password (Protime Premium portal)

#summary#

How?

  1. Click 'Forgot password?' on the login screen.
  2. Enter your user name (Pxxxx_xx) and click 'Reset password'.
  3. Click the link in the e-mail to reset the password.
  4. Open the second e-mail with the new password and enter it on the login screen.
  5. Click 'Change password'.

 How? (extended version)

  1. Click 'Forgot password?' on the login screen.

  2. Enter your user name (Pxxxx_xx) and click 'Reset password'.
    Your user name is the P-number that you use to log in on the login screen.

    U2_-_2_ENG.png

    An e-mail is sent to the e-mail address that is linked to this user.

  3. Click the link in the e-mail to reset the password.
    The password is reset and a second e-mail is sent with an automatically generated password.

  4. Open the second e-mail with the new password and enter it on the login screen.
    To avoid errors, you can copy and paste the password from the e-mail to the login screen..
    You must create a new password immediately after logging in.

  5. Enter your current and new password. The current password is the automatically generated password in the second e-mail.

    #warning#

    Make sure you password meets the password requirements.

  6. Click 'Change password'.